FAQ
Frequently Asked Questions
Find answers to the most common questions about our products, shipping, returns, and more.
1. What products do you offer?
We specialize in high-quality mugs, water cups, and sports water bottles in various styles and materials.
2. Where do you ship?
We offer worldwide shipping, with free shipping available for customers in the USA and Europe.
3. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track it on our Track Order page.
4. How long does shipping take?
Shipping times vary by location: USA (7 days), Europe (15 days), and international shipping times vary.
5. What payment methods do you accept?
We accept all major credit cards, PayPal, and secure online payment methods.
6. Do you offer refunds?
Yes, we offer a 30-day return policy for unused products in original packaging.
7. Can I cancel my order?
Orders can be canceled within 24 hours of purchase. Contact us immediately if needed.
8. Do you offer custom mugs or bottles?
Yes, we offer custom printing options on select mugs and bottles. Contact us for more details.
9. What should I do if my item is damaged?
If your item arrives damaged, contact us with a photo, and we will arrange a replacement.
10. Do you offer bulk orders for businesses?
Yes, we provide special pricing for bulk and corporate orders. Reach out to discuss your needs.
Still Have Questions?
If you have additional inquiries, feel free to contact us.
- Email: info@trailblzshop.com
- Phone: +1 572-384-7632
- Address: 1301 RIVERPLACE BLVD. 800, JACKSONVILLE, FL 32207